Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Orca application (the “App”), provided by Hexa Origin LLC (“Orca,” “we,” “us”). By installing or using the App on your Shopify store, you agree to these Terms. If you do not agree, do not install or use the App.

1. The service

Orca helps Shopify merchants convert vendor purchase-order and packing-slip documents into Shopify products, variants, and inventory, manage the receiving workflow, and draft vendor communications for you to review and send yourself. Features may change, improve, or be discontinued over time.

2. Eligibility & account

You must have an active Shopify store and the authority to install apps and act on behalf of that store. You are responsible for activity that occurs through your use of the App and for maintaining the security of your Shopify account.

3. Your responsibilities

Provide documents and data you are authorized to use.
Review the App's output before publishing products or committing inventory to your store (see the AI notice below).
Review any vendor communications the App drafts before you send them; the App prepares drafts only and does not send messages on your behalf.
Use the App in compliance with applicable laws, Shopify's terms and policies, and your agreements with your vendors.
Not misuse the App — no reverse engineering, interfering with its operation, attempting unauthorized access, or using it to process content you lack the rights to.

4. AI-assisted extraction — important. Orca uses automated and AI systems to read your documents. Extracted data (product names, SKUs, barcodes, costs, prices, sizes, quantities, and similar fields) may contain errors or omissions. The App presents results for your review, and you are responsible for verifying accuracy before you publish products, set prices, or update inventory. Orca also uses AI to draft vendor communications; these are drafts only, and you should review them before sending, as they may contain errors. We are not liable for losses resulting from reliance on un-reviewed extracted data or un-reviewed drafted communications.

5. Fees & billing

Orca offers a free tier and paid subscription plans. The free tier lets you confirm a limited number of purchase orders over the lifetime of your store; this allowance does not reset, and once it is used, continued use of paid features requires a paid plan. Paid plans are recurring subscriptions billed through Shopify's billing system (Shopify Managed Pricing) under the plan you select. Plan features, limits, and prices are described at the point of purchase and may change on a going-forward basis with notice. Charges are handled and, where applicable, refunded in accordance with Shopify's billing policies.

6. Third-party services

The App relies on third parties — including Shopify (the platform), Anthropic (AI processing), and our hosting and infrastructure providers — to operate. Their availability and terms are outside our control, and interruptions in those services may affect the App. See our Privacy Policy for how data is shared with these providers.

7. Intellectual property

The App, including its software, design, and content, is owned by Hexa Origin LLC and protected by applicable law. We grant you a limited, non-exclusive, non-transferable right to use the App while your installation is active. You retain ownership of your store data and the documents you provide; you grant us the rights necessary to process them to provide the service.

8. Disclaimer of warranties

The App is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that extracted data will be accurate or complete.

9. Limitation of liability

To the maximum extent permitted by law, Hexa Origin LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to your use of the App. Our total liability for any claim relating to the App will not exceed the amounts you paid us for the App in the three (3) months before the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Hexa Origin LLC from claims, damages, and expenses arising out of your use of the App, your content, or your violation of these Terms or applicable law.

11. Termination

You may stop using the App at any time by uninstalling it from your store; uninstalling ends your right to use the App and triggers deletion of your data as described in our Privacy Policy. We may suspend or terminate access if you violate these Terms or if required to protect the service or comply with law.

12. Changes to these Terms

We may update these Terms from time to time. We will revise the “Effective” date above and, for material changes, provide notice through the App or by other reasonable means. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the State of New York, where Hexa Origin LLC is organized, and by applicable United States federal law, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the App will be subject to the exclusive jurisdiction and venue of the state and federal courts located in the State of New York.

14. Contact

Questions about these Terms: legal@orca1.app (Hexa Origin LLC).